FAQ

 

How can I ensure I choose the right pillow for my needs?

Choosing the right pillow can make a significant difference in your comfort. We recommend considering your sleeping position and any specific support needs you may have. Our product descriptions provide detailed information about each pillow's features, which can help you make an informed decision.

What is your return policy?

We have a 30-day return policy. If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your item. Just make sure the product is in its original condition, unworn, and in the original packaging. For more details, feel free to reach out to us!

How long does shipping take?

Shipping times vary based on your location. Generally, domestic orders take about 3-7 business days, while international orders may take 10-15 business days. Once your order ships, you'll receive a tracking number to monitor your package's journey!

What should I do if my order arrives damaged?

If your package arrives damaged, please contact us at vicencytm@gmail.com within 7 days of receiving it. We’ll assist you in resolving the issue and ensure you receive a replacement or refund as needed.

 

Do you offer international shipping?

Yes, we do offer international shipping! However, please note that some products may not be eligible for international shipping due to size or shipping regulations. If you have questions about a specific product, feel free to reach out!

How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at vicencytm@gmail.com. We're here to help and ensure you have the best experience with our products!